Privacy Policy

Last Updated: September 19, 2024

Thank you for using TRAINMORE. At TRAINMORE (“TRAINMORE,” “we,” “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you interact with our platform.

Unless otherwise indicated or linked to a different policy, this Privacy Policy applies when you visit or use the TRAINMORE website, mobile applications, APIs, or related services (collectively, the “Services”). It also applies to potential customers of our business and enterprise products.

By using the Services, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy or any other agreements that govern your use of the Services, you should not use the platform.

We collect data directly from you, including the information you provide, as well as data related to your interaction with the TRAINMORE platform. We also collect data automatically, such as device information and usage patterns on our Services. All data described below may be subject to the following processing activities: collection, recording, storage, modification, retrieval, encryption, pseudonymization, deletion, combination, and transmission.

1.2 Data We Collect through Automated Means

When you access the Services (including browsing content), we collect certain data by automated means, including:

The data listed above is collected through the use of server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored by us and associated with your account.

We use tools like cookies, web beacons, and similar tracking technologies to gather the data listed above. Some of these tools offer you the ability to opt out of data collection.

2.1 Cookies and Data Collection Tools

We use cookies—small text files stored by your browser—to collect, store, and share data about your activities on TRAINMORE and across other websites. Cookies allow us to remember details from your visits, like your preferred language, and make the site easier to use. For more details about cookies, you can visit Cookiepedia. We may also use clear pixels in emails to track deliverability and open rates.

TRAINMORE and our service providers (such as Google Analytics and third-party advertisers) use server log files and automated tools like cookies, tags, scripts, and web beacons (collectively, “Data Collection Tools”) to automatically track and collect certain data, including System Data and Usage Data (as detailed in Section 1). Sometimes, the data collected via these tools is tied to other data we collect as described in this Privacy Policy.

2.2 Why We Use Data Collection Tools

TRAINMORE uses the following types of Data Collection Tools:

• Strictly Necessary: These tools are essential for you to access the platform, provide basic functionalities (like logging in), secure the site, and prevent unauthorized use of your account. Without these tools, parts of the site may be unavailable or not function properly.

• Functional: These tools remember your browser information and preferences to offer more functionality, customize content, and maintain settings (like preferred language or video playback preferences).

• Performance: These tools gather data to measure and improve the platform, including usage statistics, traffic sources, and feature performance. They help us test different versions of TRAINMORE to understand user preferences.

• Advertising: These tools deliver relevant ads based on data we have about you, like your activity on the platform and data from third-party tracking. Ads may be based on recent activity or cumulative behavior across websites.

• Social Media: These tools enable social media features, like content sharing. They can also track your activity across websites to build profiles for targeted advertising.

You can adjust your browser settings to control or block cookies, but doing so may affect your experience on the platform. For more details on managing cookies, see Section 6.1 of this Privacy Policy.

We use your data to provide and improve our Services, communicate with you, prevent fraud and abuse, enhance security, and comply with legal requirements. Your data helps us create a more personalized experience and allows us to offer tailored content, promotions, and services. We retain your data for as long as necessary to fulfill the purposes for which it was collected.

Here’s how we use the data collected through your interactions with TRAINMORE:

• Providing and Administering the Services: We use your data to facilitate access to fitness content, manage your participation, and enable communication between trainers and clients (Account Data; Usage Data; System Data).

• Processing Payments: We handle payments to trainers and process your transactions through secure third-party platforms like Stripe (Payment Data).

• Managing Communications: We use your data to respond to inquiries, send administrative messages, and provide updates on your account, purchases, or TRAINMORE services. This includes sending promotional messages or notifications, which you can opt out of at any time (Account Data; Communications Data).

• Personalizing Your Experience: We use your data to customize content and recommend services that match your interests and preferences, ensuring a tailored experience (Usage Data; Cookie Data).

• Improving Services and Features: Your data helps us troubleshoot issues, analyze trends, and enhance the overall functionality of the platform (System Data; Feedback Data).

• Security and Fraud Prevention: We utilize your data to secure the platform, prevent unauthorized access, and protect against fraudulent activities (Account Data; Payment Data).

• Marketing and Promotions: Your data may be used for marketing promotions, advertisements, or surveys relevant to your interests and behavior on TRAINMORE (Cookie Data; Usage Data).

• Legal Compliance and Safety: As required by law or necessary for ensuring the integrity and safety of users, third parties, and the platform, we may use your data for legal purposes (All Data Categories).

We share your data with third parties to help us provide and improve the Services, such as trainers, service providers, business partners, and advertising companies. We may also share your data for legal compliance, security purposes, or in the event of a corporate restructuring. Additionally, data may be shared in de-identified or aggregated formats, or with your explicit consent.

We may share your data with third parties in the following ways:

• With Your Trainers: We share information about you (excluding your email) with trainers whose programs you purchase or inquire about to help them improve their offerings. This may include details like your location, device, and activity on the platform (Account Data; Usage Data; System Data).

• With Other Clients and Trainers: Depending on your settings, your shared content, such as comments or reviews, may be visible to other users, including clients and trainers (Account Data; Profile Data; Shared Content).

• With Service Providers: We work with companies that provide services on our behalf, such as payment processing, marketing, fraud prevention, and data analytics. These providers may have access to your personal data to perform their services (All Data Categories).

• With Business Partners: In certain cases, we may share your data with partners who help distribute our Services or drive traffic to TRAINMORE (Account Data; Usage Data).

• For Advertising: If TRAINMORE adopts an advertising-supported model in the future, we may share certain usage and system data with third-party advertisers to serve relevant ads or for web analytics (Cookie Data; System Data).

• For Security and Legal Compliance: We may share your data if required by law, to prevent fraud, or to protect the safety of TRAINMORE, our users, or the public (All Data Categories).

• During Corporate Restructuring: In the event of a business transition such as a merger, acquisition, or sale, we may share your data with the relevant organization (All Data Categories).

• With Your Permission: We may share data outside the scope of this policy with your explicit consent.

If you access third-party websites through links on TRAINMORE, their data collection is governed by their privacy policies.

We implement appropriate security measures based on the type and sensitivity of the data we collect and store. However, like all internet-enabled platforms, there is a risk of unauthorized access, so it’s crucial to protect your password and notify us immediately if you suspect any unauthorized access to your account.

TRAINMORE takes the necessary steps to safeguard your personal data from unauthorized access, modification, disclosure, or destruction. Our security measures vary depending on the nature and sensitivity of the data, but it is important to understand that no system can be fully secure. We cannot guarantee that communications between you and TRAINMORE, or any data you provide to us, will be completely free from unauthorized access by third parties.

Your password plays a key role in protecting your account, and it is your responsibility to keep it secure. You should never share your password with anyone. If you suspect your password or account has been compromised, please change it immediately and contact our Support Team for assistance.

You have specific rights regarding the use of your data, including opting out of promotional emails, controlling cookies, and managing data collection by third parties. You can also update or terminate your account directly from the platform, or contact us to exercise your rights regarding your personal data. If you’re a parent concerned about the collection of data from your underage child, you can contact us to have that data deleted.

6.1 Your Choices About the Use of Your Data

You can choose not to provide certain data, but this may limit access to certain features on TRAINMORE.

• Opting Out of Promotional Emails: To stop receiving promotional communications, you can unsubscribe through the link in those emails or update your email preferences in your account settings. Even if you opt out of promotional messages, you will still receive transactional messages, such as purchase confirmations and account updates.

• Managing Cookies: You can manage cookies through your browser settings. Visit Cookiepedia for more information on managing cookies. For tailored advertising, you can visit consumer opt-out pages, such as the Network Advertising Initiative or the Digital Advertising Alliance.

• Third-Party Analytics: To opt out of Google Analytics or similar services, you can use tools like the Google Analytics Opt-Out Browser Add-on.

For more details on managing your data, contact TRAINMORE at contact@trainmore.app.

6.2 Accessing, Updating, and Deleting Your Personal Data

You can access and update your personal data through your account settings. To terminate your account, follow these steps:

• For Clients: Access your profile settings and follow the account termination steps.

• For Trainers: Follow the steps in your account settings.

Please note, even after account termination, some of your data may remain visible, such as shared content or interactions with other users. We retain your data for as long as necessary to meet legal obligations, resolve disputes, and enforce agreements. To access, correct, or delete your data, you can contact TRAINMORE at contact@trainmore.app.

6.3 Our Policy Concerning Children

We recognize the privacy interests of children. Users under the required age of consent (for example, 13 in the US or 16 in certain European countries) cannot create an account. If we discover that we’ve collected data from someone under the required age, we will take steps to delete the data. Parents who believe that TRAINMORE has collected personal data from a child under those ages can request its deletion by contacting contact@trainmore.app.

Depending on where you reside, you may have additional rights concerning the use of your data. These rights may include accessing, correcting, or deleting your data, as well as lodging complaints with the appropriate authorities. Additionally, TRAINMORE transfers data outside the European Economic Area (EEA) and other regions, and we’ve put mechanisms in place to ensure compliance with local regulations.

7.1 Users in California

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

• Right to Know: You can request information about the personal data we collect and how we use it.

• Right to Deletion: You can ask us to delete personal data we have collected from you.

• Right to Correction: You have the right to correct inaccurate personal data.

• Right to Non-Discrimination: You will not be treated unfairly for exercising your CCPA rights.

• RRight to Opt-Out: You can opt out of the sale of your personal data.

TRAINMORE does not sell personal data in the traditional sense but uses cookies for personalized advertising. To opt out, click the “Do Not Sell or Share My Personal Information” link in the footer of the page. To exercise any of your CCPA rights, contact us at contact@trainmore.app.

7.2 Users in Nevada

TRAINMORE does not sell your personal data. However, Nevada residents can request that we do not sell their covered information by emailing contact@trainmore.app.

7.3 Users in Australia

Australian residents have the right to lodge complaints with the Office of the Australian Information Commissioner (OAIC) regarding any breaches of the Australian Privacy Principles. You can contact OAIC via www.oaic.gov.au.

7.4 Users in the European Economic Area (EEA), United Kingdom (UK), and Switzerland

Residents in the EEA, UK, and Switzerland have the following rights regarding their personal data:

• Right to access, rectify, or erase your personal data.

• Right to restrict or object to the processing of your personal data.

• Right to data portability.

TRAINMORE transfers personal data outside of the EEA, UK, and Switzerland to process transactions, facilitate payments, and provide support. We use Standard Contractual Clauses (SCCs) to ensure data protection when transferred to third countries.

You can lodge complaints with your local data protection authority or request access to your data by contacting us at contact@trainmore.app.

7.5 Data Privacy Framework (for EU/EEA, UK, and Swiss data subjects)

TRAINMORE complies with the EU-U.S. Data Privacy Framework, which governs the transfer of data between the EU and the U.S. If you have concerns about data privacy, you can submit a complaint directly to TRAINMORE at contact@trainmore.app.

7.6 Users Outside the U.S.

For users outside the U.S., TRAINMORE transfers your data to the U.S. for processing. By using our services, you consent to this transfer.

When we make significant changes to this Privacy Policy, we’ll notify you via email, an in-product message, or another legally required method. Changes become effective once posted. If you have any questions, concerns, or disputes, you can contact us using the details provided below.

8.1 Modifications to This Privacy Policy

From time to time, TRAINMORE may update this Privacy Policy. If we make any material changes, we will notify you by email, through a notice on the platform, or as required by law. We will also summarize any key changes. Unless stated otherwise, updates will become effective on the date they are posted.

If you continue to use the Services after the effective date of any updates, this will indicate your agreement to the revised Privacy Policy. The revised version will override all previous versions of the policy.

8.2 Interpretation

Any capitalized terms not defined in this policy are explained in TRAINMORE's Terms of Use. Any version of this Privacy Policy in a language other than English is provided for convenience. If there is any conflict with a non-English version, the English version will take precedence.

8.3 Questions

If you have any questions, concerns, or disputes about this Privacy Policy, feel free to contact our privacy team (including our Data Protection Officer) at contact@trainmore.app. Alternatively, you can send postal mail to:

TRAINMORE

Attn: Legal Vintevej 6, 2920 Denmark