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Terms of USE

Terms & Conditions - The Basics 

Please carefully review these Terms, as they constitute a legally enforceable contract between you and TRAINMORE. They contain important information about your legal rights, remedies, and obligations.

IF YOU LIVE IN THE UNITED STATES OR CANADA, BY AGREEING TO THESE TERMS, YOU AGREE TO RESOLVE ALL DISPUTES WITH TRAINMORE IN SMALL CLAIMS COURT OR THROUGH BINDING INDIVIDUAL ARBITRATION ONLY. YOU WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTIONS AND TO HAVE CLAIMS DECIDED BY A JURY, AS OUTLINED IN THE DISPUTE RESOLUTION SECTION.

TRAINMORE’s mission is to make personal trainers and fitness programs easily accessible to everyone. We enable trainers to create and sell fitness content, and clients to access those programs and train effectively. These Terms apply to all your activities on the TRAINMORE website, mobile applications, APIs, and any other related services ("Services").

If you are a trainer publishing content on TRAINMORE, you must also agree to the Trainer Terms. For details on how we process personal data of trainers and clients, please refer to our Privacy policy. All relevant policies, including the Trainer Terms and Privacy Policy, are incorporated by reference into these Terms.

By using our Services, you agree to the communications between your device and third-party services that provide certain functionalities to TRAINMORE.

1. Accounts

To use most features on the TRAINMORE platform, you will need an account. It’s important to keep your password secure, as you are responsible for all activity associated with your account. If you suspect unauthorized use of your account, please contact our Support Team immediately. You must be of the age of consent for online services in your country to create an account and use TRAINMORE.

An account is required to access or purchase content, as well as to submit content for sale as a trainer. When creating and maintaining your account, you must provide accurate and complete information, including a valid email address. You are fully responsible for all activities that occur under your account, and for any harm or damage caused (to us or others) by someone using your account without your permission. Therefore, you should protect your password carefully. You are not permitted to transfer your account to someone else, nor use someone else’s account. If you need access to your account and contact us for help, we will only grant access if you provide sufficient proof of ownership.

You may not share your account login credentials with anyone else. TRAINMORE will not intervene in disputes between users who share login information. You must notify us right away if you believe someone is using your account without permission, or if you suspect any other breach of security, by contacting our Support Team. We may ask for information to verify that you are the rightful owner of the account.

All users (both clients and trainers) must be at least 18 years old to create an account and use TRAINMORE. If you are under 18 but have reached the legal age of consent for online services in your country (such as 13 in the US or 16 in certain EU countries), you may not create an account, but a parent or guardian can create one for you. If you are below the age of consent for online services, you cannot create an account. If we discover that you have violated these rules, we will terminate your account. For trainers, you may be required to verify your identity before you are authorized to sell content on TRAINMORE.

You can terminate your account at any time by following the instructions in our Account Settings. Please review our Privacy Policy to understand what happens when you terminate your account.

2. Content Enrollment and Lifetime Access

When you purchase or enroll in content (such as workout programs or other materials) on the TRAINMORE platform, you are granted a license to view and use it solely through TRAINMORE. This license is for personal use, and you are not permitted to transfer, resell, or distribute the content in any way. We generally grant you a lifetime access license to the content, unless it is removed due to legal, policy, or other reasons.

Under our Trainer Terms, when trainers upload and publish content on TRAINMORE, they grant us a license to offer the content to clients. This means that TRAINMORE has the right to sublicense the content to clients who have enrolled. Whether you access paid or free content, you are receiving a license from TRAINMORE to view the content via our platform. The content is licensed, not sold, and you may not resell or redistribute the content (including sharing account details, downloading, or distributing content on other platforms).

In more formal terms, TRAINMORE grants you (as a client) a limited, non-exclusive, non-transferable license to access and view the content for which you have paid the required fees, solely for your personal use through our platform, and in accordance with these Terms and any specific conditions associated with the content. Any use beyond this is expressly prohibited. You may not reproduce, distribute, modify, adapt, create derivative works of, sublicense, or otherwise transfer or use any content without explicit written permission from TRAINMORE. This restriction also applies to any content accessible via our APIs.

While TRAINMORE typically provides lifetime access to the content you purchase, we reserve the right to revoke access to any content if we are required to disable it for legal, policy, or other reasons (e.g., copyright claims or violations of our Trust & Safety Guidelines). Lifetime access does not apply to any additional services or features associated with the content, such as one-on-one training sessions or Q&A support that trainers may offer separately. Trainers may discontinue these services at any time.

Trainers are not permitted to grant licenses to their content directly to clients. Any direct licensing attempt is null and void and considered a violation of these Terms.

3. Payments and Refunds

When you make a payment on TRAINMORE, you agree to use a valid payment method. If you are not satisfied with the content, TRAINMORE offers a 14-day cooling-off period for most content purchases. If you begin accessing the content, the refund period is reduced to 7 days from the start of access.

3.1 Pricing

The prices of content on TRAINMORE are determined based on trainer-set pricing and our promotional offers. In some cases, the price of content offered on the TRAINMORE website may differ from prices in the mobile application due to platform-specific pricing systems and policies, such as those from Apple or Google.

We may occasionally run promotions, during which certain content is available at discounted prices for a limited time. The price applicable at the time of checkout is the final price for that purchase. Please note that certain promotions may only be available to new users or specific user groups, and prices may vary depending on whether you are logged in or not.

If you are logged into your account, the currency displayed is based on your location when you created your account. If you are not logged in, the price is displayed in the currency of the country where you are currently located. We do not offer the ability to view pricing in other currencies.

If you are in a country where use and sales tax, goods and services tax (GST), or value-added tax (VAT) is applicable, TRAINMORE is responsible for collecting and remitting the applicable taxes. The price you see at checkout may include taxes, depending on local laws.
 

3.2 Payments

You agree to pay the fees for the content you purchase, and you authorize TRAINMORE to charge your debit or credit card or process other payment methods (such as mobile wallets) for those fees. TRAINMORE works with payment service providers like Stripe to offer secure payment options and may update your payment methods based on information from these providers. For more details, please refer to our Privacy policy.

When making a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails but you still gain access to the content, you must provide a valid payment method and settle the payment within 30 days of notification from us. TRAINMORE reserves the right to disable access to any content for which we have not received full payment.
 

3.3 Refunds

If the content you purchased does not meet your expectations, you can request a refund within 14 days of purchase, provided you have not started accessing the content. This 14-day cooling-off period applies to all content. However, if you have begun accessing the content, the refund period is reduced to 7 days from the date you first accessed the content.

Refunds will be applied to the original payment method used at checkout, depending on the capabilities of our payment service provider and the platform from which you made the purchase (website or mobile app).

No refund is due if your request is made after the applicable 14-day or 7-day period. However, if the content you purchased is later disabled due to legal or policy reasons, you are entitled to a refund beyond these periods. TRAINMORE also reserves the right to issue refunds beyond these limits in cases of suspected or confirmed account fraud.

To request a refund, please contact our Support Team.

At our discretion, if we believe you are abusing our refund policy—such as if you have consumed a significant portion of the content or have previously requested multiple refunds—we reserve the right to deny your refund, limit future refunds, ban your account, and/or restrict your use of our services. If your account is banned or access is disabled due to a violation of our Terms or Trust & Safety Guidelines, you will not be eligible for a refund.

4. Content and Behavior Rules

You may only use TRAINMORE for lawful purposes. You are responsible for all content you upload or post on our platform, including workout programs, videos, comments, and reviews. Please ensure that your content and behavior comply with our Trust & Safety Guidelines and all applicable laws. TRAINMORE may suspend or ban your account for repeated or severe violations. If you believe someone is infringing on your intellectual property rights on our platform, please contact us.

You may not access or use the TRAINMORE platform for any unlawful purposes. Your actions and behavior on the platform must adhere to the local and national laws or regulations of your country. You are responsible for knowing and complying with any laws that apply to your activities.

If you are a client, the platform allows you to engage with trainers by posting reviews or asking questions about the content you have purchased. Please only post content that is your own or for which you have permission. Do not share anything inappropriate, illegal, or that violates the intellectual property rights of others.

If you are a trainer, you can upload content for publication on TRAINMORE and communicate with clients who have purchased your programs. You are responsible for ensuring that your content and communications comply with the law and do not infringe on the rights of others. This means that you must not upload or share any content that violates local laws or regulations, including content that infringes on copyright, image rights, or intellectual property. Review the Trainer Terms carefully before submitting any content to the platform.

If we are notified that your content violates the law or infringes on the rights of others, or if your content violates our Trust & Safety Guidelines, TRAINMORE may remove your content. We may also suspend or terminate your account if your content or behavior is found to be unlawful, inappropriate, or in violation of these Terms (for example, impersonating someone else or engaging in fraudulent activity).

TRAINMORE reserves the right to enforce these Terms and the Trust & Safety Guidelines at our discretion. We may restrict, suspend, or terminate your access to our platform and services at any time, with or without notice, for any reason, including but not limited to:

  • Violations of these Terms or Trust & Safety Guidelines.

  • Non-payment of fees.

  • Fraudulent chargeback requests.

  • Legal or law enforcement requests.

  • Inactivity for extended periods.

  • Technical issues or security risks.

  • Suspected fraudulent or illegal activity.

Upon termination, we may delete your account and content, and block you from further access to the platform. Even if your account is terminated, your content may remain available to clients who purchased it prior to the termination. You agree that TRAINMORE has no liability to you or any third party for removing your content or terminating your access.

If you believe someone on the platform has infringed on your intellectual property rights (such as copyright or trademark), please contact us. Our Trainer Terms require trainers to respect intellectual property laws, and we take such claims seriously. For more information on filing a copyright or trademark infringement claim, please refer to our Intellectual Property Policy.

5. TRAINMORE’s Rights to Content You Post

You retain ownership of the content you post on TRAINMORE, including your workout programs and other materials. However, by posting your content, you grant TRAINMORE the right to share and promote it across various platforms, including for advertising purposes on other websites or media.

Any content you post on the platform, whether as a trainer or client (including programs, comments, reviews, and questions), remains yours. By sharing content on TRAINMORE, you authorize us to use and distribute it, but this does not mean you lose any ownership rights. Trainers should carefully review the content licensing terms outlined in the Trainer Terms to understand the specific details of content usage on our platform.

When you post or submit content, including ideas, suggestions, comments, or reviews, you give TRAINMORE permission to use, share, and distribute your content, and to modify or edit it as necessary. This helps us promote and share your content across multiple platforms and media outlets.

In legal terms, by submitting or posting content on TRAINMORE, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, adapt, modify, publish, transmit, display, and distribute your content (including your name and image) in any and all media or distribution methods (whether currently existing or developed in the future). This may include making your content available to other companies, organizations, or individuals who partner with TRAINMORE for syndication, broadcast, distribution, or publication of content in other media, as well as using your content for marketing purposes.

You waive any rights of privacy, publicity, or similar rights applicable to all these uses, to the extent permissible by law. You represent and warrant that you have the necessary rights, power, and authority to authorize us to use any content you submit to the platform. By posting content, you agree to all such uses without any compensation being due to you.

6. Using TRAINMORE at Your Own Risk

TRAINMORE allows trainers to create and publish fitness programs, and provides a platform where trainers and clients can interact. Like other platforms where people can post content and communicate, some things can go wrong, and you use TRAINMORE at your own risk.

Our platform operates on a model where we do not review or edit content for legal issues and are not in a position to verify the legality or accuracy of the content. We do not exercise editorial control over the programs or other content available on TRAINMORE, and therefore, we do not guarantee the reliability, validity, accuracy, or truthfulness of the content. If you access a program, you do so at your own risk and rely on the information provided by trainers at your discretion.

By using the services, you may encounter content that you find offensive, inappropriate, or objectionable. TRAINMORE is not responsible for preventing access to such content and is not liable for your enrollment in any program or content, to the extent permissible under applicable law. This applies to any content related to health, wellness, and physical exercise. You acknowledge the inherent risks involved in fitness and exercise programs, and by accessing such content, you voluntarily assume those risks, including the risk of illness, injury, disability, or death. You are fully responsible for your choices before, during, and after accessing the content.

When you interact directly with trainers or other clients, be cautious about the personal information you share. While we limit the types of information trainers may request from clients, TRAINMORE does not control what users do with the information they obtain from others on the platform. For your safety, you should not share your email address or any other sensitive personal information.

TRAINMORE does not hire or employ trainers, and we are not responsible for any interactions between trainers and clients. We are not liable for any disputes, claims, losses, injuries, or damages that may arise from the conduct of trainers or clients.

When using TRAINMORE, you may find links to third-party websites that we do not own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of your information. We encourage you to review their terms and privacy policies.
 

7. TRAINMORE’s Rights

TRAINMORE owns and operates the platform and all related services, including the website, current or future mobile apps, APIs, and any content created by our employees or partners. You may not tamper with or use any of these without authorization.

All rights, title, and interest in and to the TRAINMORE platform and services, including our website, future applications, APIs, databases, and any content created by our employees or partners (excluding content created by trainers and clients), are and will remain the exclusive property of TRAINMORE and its licensors. The platform and services are protected by copyright, trademark, and other applicable laws. You are not granted any rights to use the TRAINMORE name, trademarks, logos, domain names, or other distinctive brand features without explicit permission.

Any feedback, comments, or suggestions you provide to TRAINMORE are entirely voluntary. We reserve the right to use such feedback as we see fit without any obligation to you.

You may not engage in the following while accessing or using the TRAINMORE platform or services:

  • Access, tamper with, or use non-public areas of the platform (including content storage), TRAINMORE’s computer systems, or the technical infrastructure of our service providers.

  • Disable, interfere with, or attempt to circumvent any security-related features of the platform, or probe, scan, or test the vulnerability of any of our systems.

  • Copy, modify, create derivative works, reverse engineer, or otherwise attempt to discover any source code or content on the TRAINMORE platform or services.

  • Access or search, or attempt to access or search the platform by any means other than through the functionalities provided on the website, mobile app, or API (and only in accordance with those API terms and conditions). You are not permitted to scrape, spider, or use robots or any other automated means to access the services.

  • Use the services to send altered, deceptive, or false source-identifying information (such as sending emails that appear to be from TRAINMORE)..

  • Interfere with, disrupt, or attempt to disrupt the access of any user, host, or network, including but not limited to sending viruses, overloading, flooding, spamming, or mail-bombing the platform or services, or creating an undue burden on the system.

8. Miscellaneous Legal Terms

These Terms are like any other contract, and they contain important legal terms that clarify the relationship between you and TRAINMORE and protect us from various potential issues.

8.1 Binding Agreement

By registering, accessing, or using our services, you agree to enter into a legally binding contract with TRAINMORE. If you do not agree to these Terms, do not register, access, or use any of our services.

If you are a trainer or a representative of a company or organization, you represent that you have the authority to bind that entity to these Terms.

If any part of these Terms is found invalid or unenforceable under applicable law, that part will be replaced with a valid provision that most closely matches the intent of the original, and the remainder of the Terms will continue to apply.

Even if we delay or choose not to exercise our rights, it does not mean we waive those rights. We may enforce them at any time in the future. A waiver in one instance does not mean a waiver for future instances.

The following sections will survive termination or expiration of these Terms: Sections 2 (Content Enrollment and Lifetime Access), 5 (TRAINMORE’s Rights to Content You Post), 6 (Using TRAINMORE at Your Own Risk), 7 (TRAINMORE’s Rights), and 9 (Miscellaneous Legal Terms).
 

8.2 Disclaimers

There may be times when the platform experiences downtime for maintenance or technical issues. You accept that TRAINMORE is not responsible for issues that arise, including the accuracy of trainer-provided content, misleading statements, or technical difficulties. In legal terms, the services and their content are provided on an “as is” and “as available” basis. We make no warranties, express or implied, about the suitability, accuracy, or availability of the services, including implied warranties of merchantability or fitness for a particular purpose.

Some jurisdictions may not allow the exclusion of implied warranties, so some exclusions may not apply to you.

TRAINMORE reserves the right to discontinue certain features of the platform at any time without liability. We are not responsible for delays or failures due to circumstances beyond our control, such as natural disasters, war, or power outages.
 

8.3 Limitation of Liability

You understand that using our services, especially fitness-related content, comes with risks, such as potential injuries. You accept these risks and agree that you will have no recourse against TRAINMORE for any damages or losses you might suffer from using the platform. To the extent permitted by law, TRAINMORE and its partners will not be liable for indirect, incidental, punitive, or consequential damages, including loss of data, revenue, or personal injury. Our liability to you or third parties is limited to the greater of $100 USD or the amount you’ve paid us in the past 12 months.

8.4 Indemnification

If your actions cause TRAINMORE legal trouble, we may seek compensation from you. You agree to indemnify and hold harmless TRAINMORE, its officers, directors, suppliers, and agents from any claims, losses, or expenses arising from your content, your use of the services, or your violation of these Terms.

8.5 Governing Law and Jurisdiction

These Terms are governed by the laws of Denmark. If any disputes arise, you agree to resolve them in the courts located in Denmark.

8.6 Legal Actions and Notices

Any legal actions related to this Agreement must be brought within one year after the cause of action arises. Notices related to these Terms should be sent via certified mail or email to TRAINMORE.

8.7 Relationship Between Us

No partnership, employment, contractor, or agency relationship is created between you and TRAINMORE by these Terms.

8.8 No Assignment

You cannot transfer your rights or obligations under these Terms to anyone else. TRAINMORE reserves the right to assign these Terms to another entity.

8.9 Sanctions and Export Laws

You warrant that you are not located in a country subject to U.S. trade sanctions and that you comply with all applicable export control laws. If you become subject to any restrictions during your use of TRAINMORE, you must notify us immediately, and we may terminate our obligations to you.

8.10 Recommendation Systems

Our recommendation systems may suggest content based on your interactions, searches, or preferences. We use this system to enhance your experience on the platform.

9. Dispute Resolution

If you have a dispute, TRAINMORE's Support Team is ready to help resolve it. If our Support Team cannot resolve the issue and you live in the United States or Canada, you have two options: you can either bring the claim to small claims court or resolve the dispute through individual arbitration. You are not allowed to bring the claim in any other court or participate in a class action claim against TRAINMORE.

9.1 Dispute Resolution Overview

TRAINMORE aims to resolve disputes informally before resorting to legal action. If a disagreement arises, you and TRAINMORE agree to work in good faith to reach an equitable resolution through the informal dispute resolution process described below. In certain situations, a third party may be needed to resolve the dispute. This Dispute Resolution Agreement limits how these disputes can be resolved.

YOU AND TRAINMORE AGREE THAT ANY AND ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS, THE USE OF THE SERVICES, OR COMMUNICATIONS WITH TRAINMORE MUST BE ADDRESSED SOLELY IN SMALL CLAIMS COURT OR BY BINDING INDIVIDUAL ARBITRATION. YOU WAIVE THE RIGHT TO A JURY TRIAL AND TO FILE ANY CLAIM IN ANY OTHER COURT OR IN A CLASS ACTION.
 

9.2 Mandatory Informal Dispute Resolution Process

Before filing a formal claim, both parties must engage in an informal dispute resolution process. The party initiating the dispute must provide a written statement (“Claim Statement”) that includes:

  • Their full name, mailing address, and email address.

  • A description of the dispute.

  • A proposed resolution, including any monetary claim and how it was calculated.

You must send the Claim Statement to TRAINMORE via email or certified mail. Once a Claim Statement is received, both parties have 60 days to resolve the issue informally. If the issue is unresolved after 60 days, either party may proceed with formal claims in small claims court or individual arbitration.

Failure to follow this informal process constitutes a material breach of these Terms, and no court or arbitrator will have jurisdiction to resolve any disputes without this step.

9.3 Small Claims

If the dispute remains unresolved after the informal process, the claim can be brought to small claims court in:

  • Denmark.

  • The county where you live.

  • Another mutually agreed location.

No claims can be brought in courts other than small claims court.

9.4 Arbitration

As an alternative to small claims court, disputes may be resolved through individual arbitration. The arbitrator has the power to award individual relief but must follow the agreement between you and TRAINMORE. The arbitrator’s decision is binding and can be enforced in court. Arbitration is based on the written submissions of both parties, and no judge or jury is involved.

If a dispute arises as to whether arbitration is appropriate, the arbitrator will have the sole authority to make that determination. If arbitration cannot proceed, the parties may resolve the dispute in small claims court.
 

9.5 General Arbitration Rules

All arbitrations will be conducted by a single arbitrator. If the dispute involves less than $15,000 USD, the arbitration will be based solely on the written submissions of the parties. Other disputes may be resolved through phone, video conference, or written submissions.

To initiate arbitration, the party must file a request with the American Arbitration Association (AAA) or a similar body.

9.6 Fees and Costs

You and TRAINMORE agree that each party will bear its own costs and attorney fees in the event of a dispute. However, if a court or arbitrator determines that a claim was brought in bad faith, the defending party may recover its attorney fees and costs.

9.7 No Class Actions

You and TRAINMORE agree that disputes must be resolved individually. Neither party can bring claims as a plaintiff or class member in a class action or consolidated proceeding. The arbitrator's decision can only address the disputes of the specific user involved.

9.8 Changes

If TRAINMORE makes changes to this Dispute Resolution section, you have the right to reject the changes within 30 days by providing written notice. By rejecting changes, you agree to abide by the original Dispute Resolution terms in effect when you accepted the Terms.

9.9 Legal Actions and Notices

Any action related to this Agreement must be brought within one year of the cause of action. Notices must be sent by email or certified mail to TRAINMORE’s legal team at the address provided.

10. Updating These Terms

From time to time, TRAINMORE may update these Terms to clarify our practices or reflect changes, such as new features or legal requirements. TRAINMORE reserves the right to modify these Terms at any time. If we make any material changes, we will notify you through prominent means, such as sending an email to the address specified in your account or posting a notice on our platform. Unless stated otherwise, modifications will become effective on the day they are posted.

Your continued use of our services after the changes take effect signifies your acceptance of the updated Terms. The revised Terms will replace all previous versions.

11. How to Contact Us

If you have any questions, concerns, or feedback about our services, the best way to reach us is through our Support Team. We’d love to hear from you and help with any inquiries you may have.

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